TSAA Premiere Refund Policy
Effective Date: January 2025
At TSAA Premiere, we are committed to delivering transparent, professional, and high-quality services to all our clients. Please carefully read our refund policy before making any payments.
1. General Policy
- All payments made to TSAA Premiere are considered final once a stage has commenced.
- Refunds are not automatic and must be requested in writing within 3 working days from the payment date (provided the stage has not started).
- Once work has begun on any service stage, refunds will not be granted, except in exceptional cases reviewed by management.
2. Processing Time for Refunds
All approved refunds will be processed within 7–14 business days.
Refunds will be made via the same payment channel used by the client.
Transaction or processing fees (if applicable) are non-refundable.
3. No Refunds In These Cases
If the client misses deadlines, provides incomplete or false documents, or withdraws voluntarily.
If the client fails to communicate within 14 days after payment confirmation.
If any stage is delayed due to third-party processes, including universities, embassies, or travel agencies.
4. Stage-Based Refund Eligibility
Useful info
| Service Stage | Refund Eligibility |
|---|---|
| Account Opening | Non-refundable once access to onboarding resources or forms is granted. |
| Consultation | 50% refund possible only if session was not held or rescheduled within 7 days. |
| Documentation | Non-refundable once form has been received and review has commenced. |
| Admission Support | Non-refundable once applications are submitted to any university. |
| Visa Referral | Non-refundable after client has been referred to our visa partner. |
| Travel Support | Refunds only possible if travel pack has not been sent or bookings initiated. |
| Post-Arrival Guide | Non-refundable once welcome pack or webinar access has been granted. |
| Add-On Services | Non-refundable once service has commenced or documents have been processed. |
5. Refunds and Cancellations
Due to the nature of our services, payments made for consultations, applications, or other service-related fees are non-refundable unless otherwise stated. If you wish to cancel or reschedule a service, please contact us at least 24 hours in advance. Refund requests for payments made under extenuating circumstances will be reviewed on a case-by-case basis.
6. Requesting a Refund
To request a refund, please fill out the Refund Request Form here or email accounts@tsaaltd.online with:
Full name and CID (Client Case ID)
Service stage paid for
Date of payment
Reason for refund request
All refund requests will be reviewed by management, and a response will be provided within 5 business days.
7. Our Commitment
TSAA is committed to providing flexible services. While most of our services are non-refundable once initiated, we prioritise fair assessment and value long-term relationships with our clients. If you’re unhappy with any part of our process, we encourage you to contact us for resolution.
8. Dispute Resolution
TSAA aims to resolve disputes amicably and efficiently. If you are dissatisfied with any aspect of your service:
Please contact us first via support@tsaaltd.online.
If unresolved, a formal complaint can be escalated to TSAA Management.
We may recommend mediation before pursuing legal steps.
All clients agree to engage in good faith resolution prior to external legal action.
9. Governing Law
This policy is governed by the laws of the Federal Republic of Nigeria and, where applicable, the United Kingdom. Any disputes arising will be handled under the legal jurisdiction of these territories.
10. Contact Us
If you have any questions or concerns regarding these Terms, please contact us at:
TSAA Premiere
Email: admin@tsaaltd.online
Phone: +44 777 474 5351
Currency Notice
All prices listed in Naira (₦) can be paid in the equivalent value in Pounds Sterling (£) or US Dollars (USD) at the current exchange rate. Kindly request a conversion at the time of payment. Bank or transfer fees may apply depending on your method of payment.
For questions or assistance with international payments, please email us at support@tsaaltd.online.